International Society

Working With International Students
Improving Customer Service and the Student Experience through Cultural Awareness and Sensitivity

Target group: Frontline staff who come into regular contact with international students. Particularly well suited to: Reception Staff - Accommodation Office Staff - Porters and Cleaners - Canteen Staff - Administration Staff - Tutors and Hall Staff - Security Staff.

This workshop is aimed at staff who have contact with international students in their job but may be unaware of the problems they face and the cultural barriers that can prevent effective communication. Through raising awareness and developing emotional competence and intercultural communication skills it aims to improve customer service and in turn the student experience. Current international students play a key part in the workshop giving staff the chance to meet, talk and connect with students outside the pressures of the work environment.

£115 per person [includes lunch and refreshments].

The workshops can either be held at your premises and arranged to a timetable that suits you or they can be held at the International Society. For those who are not familiar with the charity a tasty lunch in the Small World Cafe, tour of the premises and short talk about the organisation are included. The workshops provide a good opportunity to network and share best practice.

For more information please contact Sam Harris on: samharris@internationalsociety.org.uk or 0161 275 4959.